Returns & Exchanges
At Aljawal Shop, we want you to be completely satisfied with your electronics purchase. Items can be returned or exchanged within 14 days of receipt, provided they are in their original packaging and condition.
Initiate Your Request
Log in to your Aljawal Shop account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.
Pack Your Items
Securely place the gadget in its original box with all included accessories, manuals, and cables to ensure a full refund without restocking fees.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location near you.
Receive Refund or Exchange
Once our technical team inspects the device, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing