Frequently Asked Questions
Everything you need to know about your tech journey with Aljawal Shop.
Are all electronics sold at Aljawal Shop genuine?
Yes, we guarantee that all products, including smartphones, tablets, and accessories, are 100% authentic and sourced directly from authorized distributors.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express delivery options for select electronics that can arrive within 24-48 hours.
What is your return policy for defective items?
We offer a 14-day return policy for any manufacturing defects. The item must be returned in its original packaging with all included accessories and documentation.
Do my electronic devices come with a warranty?
Most of our major electronics come with a standard 1-year manufacturer warranty. Specific warranty details can be found on the individual product pages.
Which payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment gateways like PayPal to ensure your transaction is safe and encrypted.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.